Terms & Conditions.
Last updated: 18 October 2026
1. Introduction
These Terms and Conditions explain the general terms under which Medical and Mental Trauma Services (MMTS) provides its services, training and related products.
By purchasing products or services from MMTS, accepting a quotation, or entering into an agreement with us, you agree to the terms applicable to that transaction.
Please read these Terms and Conditions carefully before placing an order or engaging our services.
Additional terms may apply to specific services, training courses, products or contractual arrangements. Where separate terms apply, these will be made available as appropriate.
Nothing in these Terms and Conditions affects any statutory rights that cannot lawfully be excluded or restricted.
2. About Us
Medical and Mental Trauma Services (MMTS) is a trading name of Henshaws Ltd, a private limited company registered in England and Wales.
Registered company: Henshaws Ltd
Trading name: Medical and Mental Trauma Services (MMTS)
Company number: 16664842
Registered office: 25 Culloden Way, Wokingham, England, RG41 3UN
Email: info@mmtsglobal.co.uk
Website: https://mmtsglobal.co.uk
Throughout these Terms and Conditions, references to “MMTS”, “we”, “us” and “our” refer to Henshaws Ltd trading as Medical and Mental Trauma Services.
References to “you” or “customer” mean the individual, business or organisation purchasing, requesting or receiving our products or services.
3. Our Services
MMTS provides specialist medical, mental trauma, emergency response, training and related services.
These may include:
First aid and emergency response training
Medical and trauma-related education
Mental trauma awareness and support-related training
Specialist workplace and organisational training
Event and operational medical support
Consultancy and advisory services
Educational resources and related products
Other services agreed with customers
The availability, scope and delivery of services may vary depending on location, operational requirements, instructor availability and the terms agreed with the customer.
Information published on our website is intended to provide a general description of our services and does not necessarily constitute a binding offer.
4. Enquiries and Quotations
Customers may contact MMTS to request information, quotations or proposals for services.
Unless otherwise stated, quotations are based on the information provided at the time of the enquiry.
Quotations may include details such as:
Description and scope of services
Proposed dates and locations
Number of participants
Delivery requirements
Fees and payment arrangements
Additional expenses, where applicable
Unless a quotation specifies otherwise, it will remain valid for 30 calendar days from the date of issue.
We reserve the right to revise a quotation where the customer’s requirements, delivery circumstances or relevant costs change before a contract is formed.
Any material changes to an agreed service will be discussed with the customer and confirmed where appropriate.
5. Orders and Acceptance
Submitting an enquiry, requesting a quotation or placing an order does not automatically create a binding contract.
A contract is formed when MMTS confirms acceptance of the order or booking, or when both parties otherwise agree to proceed.
We may decline a request where we are unable to provide the required service, suitable personnel, equipment or resources.
Where a customer is acting on behalf of a business or organisation, they confirm that they have the necessary authority to enter into the agreement.
6. Prices and Payment
Prices for services and products will be stated in the relevant quotation, invoice, product listing or written agreement.
Unless otherwise stated, prices are quoted in pounds sterling (GBP).
Where VAT applies, it will be charged and identified in accordance with applicable legislation.
MMTS accepts payment by:
Bank transfer (BACS)
Online payment through Stripe
Other methods agreed in writing
Payment terms will be specified on the relevant invoice, quotation or order confirmation.
Where no alternative terms are agreed, payment is due within 14 calendar days of the invoice date.
We reserve the right to request full or partial payment in advance for certain services, courses or orders.
For business customers, overdue payments may be subject to applicable statutory interest and reasonable recovery costs where permitted by law.
We may suspend or postpone services where payment has not been received in accordance with the agreed terms, subject to applicable legal requirements and any rights the customer may have.
7. Changes to Services
We understand that operational requirements can change.
Where a customer requests changes to an agreed service, we will make reasonable efforts to accommodate those changes.
Changes may affect:
Delivery dates
Locations
Staffing
Equipment
Course content
Participant numbers
Pricing
Other agreed requirements
Any additional costs or changes to the scope of services will be communicated before the revised arrangements are confirmed.
Where MMTS needs to make a material change to a service, we will notify the customer as soon as reasonably possible and discuss suitable alternatives.
8. Customer Responsibilities
Customers are responsible for providing accurate and complete information necessary for MMTS to deliver the agreed services.
Depending on the service, this may include:
Correct contact and billing details
Accurate participant numbers
Relevant site or venue information
Access arrangements
Health and safety information
Relevant operational requirements
Appropriate facilities or equipment where agreed
Information about reasonable adjustments or accessibility needs
Customers must inform us promptly of any changes that could affect service delivery or safety.
Where services are delivered at a customer’s premises or another venue arranged by the customer, the customer is responsible for ensuring that the location is suitable and that relevant safety information is provided.
9. Health, Safety and Operational Requirements
MMTS is committed to delivering services in a safe and professional manner.
We may carry out appropriate risk assessments and establish safety procedures depending on the nature of the work.
Customers, delegates and other relevant individuals are expected to follow reasonable safety instructions provided by MMTS personnel.
We reserve the right to suspend, postpone or stop an activity where continuing would create an unacceptable safety risk.
Where possible, we will explain the reason for the decision and discuss appropriate alternative arrangements.
Any resulting fees, refunds or rescheduling arrangements will depend on the circumstances, the agreed contract and applicable law.
10. Training and Course Bookings
Training courses may be delivered in person, at customer premises or through instructor-led online sessions.
Course availability, content, duration, location, assessment requirements and certification arrangements will be confirmed through the relevant course information or booking correspondence.
Customers and delegates are responsible for ensuring that any stated entry requirements are met.
Additional terms relating to attendance, cancellations, substitutions, rescheduling, assessment and certification are set out in our separate Training & Course Terms and Conditions.
Where those specific terms apply, they take precedence over these general terms in relation to the relevant training arrangements.
11. Products and Online Purchases
MMTS may offer physical products, educational materials, merchandise or other items through its website.
Product descriptions, availability and prices will be displayed where applicable.
We make reasonable efforts to ensure product information is accurate, although minor differences in colour, appearance or packaging may occur.
Product purchases are subject to our separate Shop Terms, Delivery & Returns Policy and, where applicable, our Refund & Cancellation Policy.
Nothing in these terms limits customers’ statutory consumer rights.
12. Cancellations and Refunds
Cancellation and refund arrangements depend on the type of product or service purchased and the terms agreed at the time of booking or ordering.
Training cancellations and rescheduling are covered by our Training & Course Terms and Conditions.
Product returns and refunds are covered by our Shop Terms, Delivery & Returns Policy.
Where a customer has statutory cancellation or refund rights, those rights will apply regardless of any additional contractual terms.
Any cancellation charges must be lawful, reasonable and consistent with the relevant agreement.
13. Intellectual Property
Unless otherwise agreed in writing, MMTS or its licensors retain ownership of intellectual property rights relating to our training materials, course content, presentations, documents, website content, branding and educational resources.
Customers and delegates may use materials supplied to them for their intended personal or internal organisational purposes.
Unless expressly authorised, materials must not be:
Reproduced for commercial distribution
Resold or sublicensed
Published or uploaded for public access
Used to deliver competing training courses
Modified and presented as original work
Distributed beyond the permissions granted
Nothing in these terms prevents uses permitted by applicable copyright law.
Where third-party materials are included, their separate licensing terms may apply.
14. Confidentiality
During the provision of services, MMTS and its customers may exchange confidential business, operational or personal information.
Each party agrees to take reasonable steps to protect confidential information received from the other party.
Confidential information must not be disclosed to unauthorised third parties except where:
Disclosure is required by law
Disclosure is necessary to deliver agreed services and is appropriately authorised
The information is already lawfully in the public domain
The other party has provided permission
These obligations do not prevent lawful reporting, safeguarding disclosures or cooperation with relevant authorities.
15. Data Protection
MMTS handles personal information in accordance with applicable UK data protection legislation.
Information may be collected and processed to respond to enquiries, manage services, administer training, process purchases and meet legal obligations.
Further information is available in our Privacy Policy.
Where a particular service requires additional data protection arrangements, these will be agreed separately where necessary.
16. Professional Standards and Limitations
MMTS aims to deliver its services with reasonable care, skill and professionalism.
Training and educational materials are intended to support learning, awareness and professional development.
Unless expressly stated otherwise, completing a course does not automatically authorise an individual to undertake regulated activities, perform procedures outside their competence or act beyond the scope of their professional qualifications.
Customers and delegates remain responsible for complying with relevant workplace procedures, professional standards and legal requirements.
Medical and emergency response information provided for general educational purposes is not a substitute for appropriate clinical judgement, professional advice or emergency assistance.
17. Liability
Nothing in these Terms and Conditions excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot lawfully be excluded or restricted
MMTS will exercise reasonable care and skill when providing its services.
We are responsible for losses arising from our breach of contract or failure to exercise reasonable care and skill to the extent required by applicable law.
For business customers, any additional limitations or exclusions of liability may be specified in the relevant written agreement, subject to applicable legal requirements and the requirement that such terms are reasonable where the law requires.
We are not responsible for losses caused solely by inaccurate information supplied by a customer, failure to follow reasonable instructions or circumstances outside our reasonable control, except where the law provides otherwise.
Nothing in this section affects statutory consumer rights.
18. Events Outside Our Reasonable Control
Occasionally, circumstances outside our reasonable control may prevent or delay the delivery of services.
These may include:
Severe weather
Natural disasters
Significant transport disruption
Public health emergencies
Government restrictions
Major equipment or infrastructure failures
Other exceptional events beyond our reasonable control
Where such circumstances occur, we will notify affected customers as soon as reasonably possible.
We will make reasonable efforts to minimise disruption and discuss alternative arrangements, including rescheduling where appropriate.
Any cancellation, refund or termination rights will be determined by the applicable contract and relevant law.
19. Complaints and Disputes
We aim to provide a professional and reliable service.
If you are dissatisfied with any aspect of our services or products, please contact us at:
Please provide relevant details so that we can investigate your concerns.
We will acknowledge complaints within a reasonable period and aim to resolve matters fairly and promptly.
Where a dispute cannot be resolved informally, the parties may consider appropriate dispute resolution options.
Nothing in these terms restricts a consumer’s right to pursue available legal remedies.
20. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our business, services or applicable legislation.
The latest version will be published on our website.
Changes will not automatically alter the terms of an existing contract unless the contract permits the change and the change is lawful, or both parties agree.
21. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to customers in other jurisdictions.
For business-to-business agreements, unless otherwise agreed in writing, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these terms.
Consumers retain any mandatory rights relating to applicable law and the courts in which they may bring proceedings.
22. Contact Us
For enquiries about these Terms and Conditions, please contact:
Medical and Mental Trauma Services (MMTS)
A trading name of Henshaws Ltd
Company number: 16664842
Registered office: 25 Culloden Way, Wokingham, England, RG41 3UN
Email: info@mmtsglobal.co.uk
Website: https://mmtsglobal.co.uk