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By the end of this course, you will be able to:

• Understand mental health, mental wellbeing and mental ill health.

• Recognise common mental health conditions and their potential effects.

• Identify early signs that someone may be experiencing mental health difficulties.

• Understand how stress, anxiety and depression can affect individuals.

• Recognise the impact of mental health stigma in the workplace.

• Start supportive conversations about mental health.

• Use active listening and empathetic communication skills.

• Provide appropriate initial support without making judgements.

• Understand the importance of confidentiality and personal boundaries.

• Recognise signs of a mental health crisis and know when urgent help is required.

• Understand how to respond to concerns about suicide and self-harm.

• Support someone experiencing a panic attack or emotional distress.

• Identify appropriate professional support services and resources.

• Understand the responsibilities and limitations of a mental health first aider.

• Recognise the importance of looking after your own mental wellbeing.

• Help promote a positive and supportive approach to mental health in the workplace.

This course is suitable for anyone who wants to develop their understanding of mental health and learn how to provide appropriate initial support to colleagues and others in the workplace.

It is particularly suitable for:

• Designated workplace mental health first aiders.

• Managers, supervisors and team leaders.

• Human resources and personnel staff.

• Health and safety representatives.

• Employee wellbeing and occupational health teams.

• Office and administrative staff.

• Retail, hospitality and customer service employees.

• Education and childcare professionals.

• Healthcare and social care support staff.

• Construction, manufacturing and industrial employees.

• Business owners and employers.

• Anyone wishing to help create a more supportive workplace environment.

No previous mental health training is required.

2 day course

• Classroom Training: Two days of instructor-led learning, discussions, practical activities and assessments.

• Training Method: Classroom-based learning using discussions, case studies and workplace scenarios.

• Qualification: Qualsafe Level 3 Award in Mental Health First Aid in the Workplace (RQF).

• Certificate Validity: To be confirmed against the current Qualsafe qualification specification.

Delegates will have access to the learning resources needed to complete the course, which may include:

• Instructor-led mental health first aid training.

• Learning materials covering mental health and common mental health conditions.

• Practical examples and workplace case studies.

• Group discussions and communication exercises.

• Guidance on recognising mental health concerns and providing initial support.

• Information about mental health support services and professional resources.

• Activities covering active listening and supportive conversations.

• Guidance on confidentiality, safeguarding and personal wellbeing.

• Required course assessments and knowledge checks.

• Qualsafe Level 3 Award in Mental Health First Aid in the Workplace (RQF) certificate upon successful completion.

Entry Requirements

• No previous mental health training or qualifications are required.

• Delegates must meet the minimum age requirements set by Qualsafe.

• A suitable level of spoken and written English is required to understand the training and complete assessments.

• Delegates should be willing to participate in discussions, learning activities and assessments.

Before Attending

• Please arrive on time and attend all required training sessions.

• Delegates should be prepared to take part in group discussions and activities involving mental health and wellbeing.

• The course includes sensitive subjects such as suicide, self-harm and mental health crises, which some delegates may find upsetting.

• Delegates are not expected to share personal experiences or discuss their own mental health.

• Please inform us in advance of any additional learning needs or accessibility requirements so suitable arrangements can be considered.

• All required assessments must be completed to achieve the qualification.

Course Assessments

Delegates will complete the assessments required by Qualsafe to demonstrate their understanding of mental health first aid in the workplace.

Certification

Upon successful completion, delegates will receive the nationally recognised Qualsafe Level 3 Award in Mental Health First Aid in the Workplace (RQF).

Important Information

Mental health first aiders provide initial support, reassurance and guidance. They are not trained to diagnose mental health conditions, provide counselling or replace qualified mental health professionals.

The course is designed to help delegates recognise when someone may need support and understand how to guide them towards appropriate services.