Accessibility Statement.

Last updated: 18 October 2026

1. Our Commitment to Accessibility

Medical and Mental Trauma Services (MMTS) is committed to making our website as accessible and easy to use as reasonably possible.

We believe everyone should be able to access information about our services, training courses, products and educational resources, regardless of disability, technology or individual circumstances.

We aim to provide a website that is clear, practical and inclusive, and we are committed to making improvements wherever accessibility barriers are identified.

2. About Us

Medical and Mental Trauma Services (MMTS) is a trading name of Henshaws Ltd, a company registered in England and Wales.

Registered company: Henshaws Ltd
Trading name: Medical and Mental Trauma Services (MMTS)
Company number: 16664842
Registered office: 25 Culloden Way, Wokingham, England, RG41 3UN
Email: info@mmtsglobal.co.uk
Website: https://mmtsglobal.co.uk

3. Accessibility Standards

We aim to develop and maintain our website with reference to the Web Content Accessibility Guidelines (WCAG) 2.2, particularly Level AA.

These guidelines provide recognised recommendations for making websites more accessible to people with a range of disabilities.

Our aim is to make website content:

• Perceivable: Information should be presented in ways that visitors can recognise and understand.

• Operable: Website navigation and features should be usable through different input methods, including keyboards.

• Understandable: Information and website functions should be clear and predictable.

• Robust: Website content should work with a range of browsers, devices and assistive technologies.

We recognise that accessibility is an ongoing process and that some areas of the website may require further improvement.

4. Accessibility Features

When developing and maintaining our website, we aim to consider features such as:

• Clear and consistent navigation

• Readable text and appropriate colour contrast

• Responsive layouts for mobile phones, tablets and computers

• Descriptive headings and page structures

• Alternative text for meaningful images

• Keyboard-accessible navigation and controls

• Clearly labelled forms and input fields

• Descriptive links and buttons

• Compatibility with commonly used assistive technologies

• Avoiding unnecessary animations or distracting content

The availability and effectiveness of these features may vary across different parts of the website.

5. Known Accessibility Limitations

Although we aim to make our website accessible, some content or features may not yet meet every accessibility requirement.

Potential limitations may include:

• Third-party tools or embedded content

• Older downloadable documents

• Certain interactive website elements

• Product images or media supplied by third parties

• External payment or checkout interfaces

• Content that has not yet been fully tested with assistive technologies

We will review identified issues and make reasonable efforts to address accessibility barriers.

We do not currently claim that every part of the website fully conforms to WCAG 2.2 Level AA.

6. Downloadable Documents and Resources

Our website may provide downloadable documents, guides, checklists, posters and educational materials.

We aim to make these resources accessible wherever reasonably practicable.

However, some documents may not be fully compatible with all assistive technologies.

If you experience difficulty accessing a document or resource, please contact us.

Where reasonably possible, we will provide the information in an alternative accessible format.

7. Third-Party Content and Services

Our website may include features or content provided by external organisations.

These may include:

• Payment processing services

• Embedded videos

• Maps or interactive content

• External educational resources

• Third-party website tools

We aim to select suitable services and consider accessibility when introducing new website features.

However, we may not have full control over the accessibility of independently operated third-party systems.

If you encounter a problem with a third-party feature on our website, please let us know so that we can investigate and consider available alternatives.

8. Accessibility of Our Training and Services

Accessibility is important beyond our website.

Where reasonably practicable, we aim to accommodate the needs of individuals attending MMTS training courses or using our services.

This may include considering:

• Physical access to training venues

• Reasonable adjustments for delegates

• Alternative learning materials

• Relevant communication requirements

• Individual medical or accessibility considerations

• Suitable arrangements for instructor-led online training

We encourage customers and delegates to contact us in advance if they have particular accessibility requirements.

We will consider requests individually and make reasonable adjustments in accordance with applicable legal obligations.

Any medical or accessibility information provided will be handled in accordance with our Privacy Policy.

9. Reporting an Accessibility Problem

We welcome feedback about the accessibility of our website.

If you experience difficulty using any part of the website, accessing information or completing an online process, please contact us.

Email: info@mmtsglobal.co.uk

It would be helpful if you could include:

• The page or feature causing difficulty

• A description of the problem

• The device or browser being used, if relevant

• Any assistive technology involved, if you are comfortable sharing this information

You do not need to provide medical details or disclose a disability to report an accessibility issue.

We will review your feedback and aim to provide a helpful response.

10. Requesting Information in an Alternative Format

If you cannot access information on our website, you can request assistance or an alternative format.

Depending on the information and your requirements, this may include:

• Plain text

• Accessible electronic documents

• Information provided by email

• Alternative document formats

• Assistance from a member of our team

We will consider reasonable requests and aim to provide an appropriate solution.

11. Ongoing Improvements

We recognise that website accessibility requires regular attention.

As our website develops, we aim to review accessibility when:

• Adding new pages or content

• Introducing website features

• Updating training information

• Publishing downloadable resources

• Adding products to our online shop

• Making changes to website design or navigation

We will use accessibility feedback to help identify and prioritise improvements.

12. Accessibility and the Law

We recognise our responsibilities under applicable UK legislation, including the Equality Act 2010.

We aim to take reasonable steps to avoid placing disabled visitors at a substantial disadvantage when accessing our services.

We also use recognised accessibility guidance, including WCAG, to inform website development and improvements.

This statement does not replace or limit any legal rights or obligations.

13. Changes to This Statement

We may update this Accessibility Statement to reflect improvements to our website, changes in technology or relevant accessibility guidance.

The latest version will be published on this page.

We encourage visitors to contact us if they identify accessibility barriers or have suggestions for improvement.

14. Contact Us

For accessibility enquiries, feedback or requests for information in an alternative format, please contact:

Medical and Mental Trauma Services (MMTS)
A trading name of Henshaws Ltd

Company number: 16664842
Registered office: 25 Culloden Way, Wokingham, England, RG41 3UN
Email: info@mmtsglobal.co.uk
Website: https://mmtsglobal.co.uk