Cookie Policy.

Last updated: 18 October 2026

1. Introduction

Medical and Mental Trauma Services (MMTS) uses cookies and similar technologies on our website to help it function correctly, improve the experience of visitors and understand how our website is used.

This Cookie Policy explains what cookies are, why we use them, the different types of cookies that may be placed on your device and how you can manage your preferences.

We are committed to being transparent about our use of cookies and handling personal information responsibly.

This policy should be read alongside our Privacy Policy, which explains how we collect, use, store and protect personal information.

2. Who We Are

Medical and Mental Trauma Services (MMTS) is a trading name of Henshaws Ltd, a private limited company registered in England and Wales.

Registered company: Henshaws Ltd
Trading name: Medical and Mental Trauma Services (MMTS)
Company number: 16664842
Registered office: 25 Culloden Way, Wokingham, England, RG41 3UN
Email: info@mmtsglobal.co.uk
Website: https://mmtsglobal.co.uk

Throughout this policy, references to “MMTS”, “we”, “us” and “our” refer to Henshaws Ltd trading as Medical and Mental Trauma Services.

3. What Are Cookies?

Cookies are small text files that websites place on your computer, smartphone, tablet or other device when you visit them.

They help websites remember information about your visit, such as your preferences, session details or how you interact with different pages.

Some cookies are necessary for websites to function correctly, while others help website owners understand visitor behaviour or provide additional features.

Cookies may be:

• Session cookies: Temporary cookies that normally expire when you close your browser.

• Persistent cookies: Cookies that remain on your device for a specified period or until you delete them.

• First-party cookies: Cookies placed by the website you are visiting.

• Third-party cookies: Cookies placed by external services used by the website.

Similar technologies, such as local storage and tracking pixels, may also be used for related purposes.

4. Why We Use Cookies

We use cookies and similar technologies for purposes that may include:

• Ensuring our website operates correctly

• Maintaining website security

• Remembering visitor preferences

• Supporting contact forms and other website features

• Supporting online shopping and payment processes

• Understanding how visitors use our website

• Identifying technical issues

• Improving website performance and usability

We only use non-essential cookies where the necessary consent has been obtained.

5. Types of Cookies We Use

5.1 Strictly Necessary Cookies

Strictly necessary cookies are required for essential website functions.

These may include cookies that:

• Maintain website security

• Support essential WordPress functionality

• Remember cookie consent preferences

• Maintain shopping basket and checkout sessions

• Support secure payment processing

• Enable essential website features

These cookies do not require consent where they are strictly necessary to provide a service requested by the visitor or to enable essential website functions.

Disabling them may prevent parts of the website from operating correctly.

5.2 Analytics and Performance Cookies

We use Google tools, including Google Analytics where enabled, to understand how visitors interact with our website.

Analytics cookies may help us understand:

• How many people visit our website

• Which pages are viewed most frequently

• How visitors find our website

• How visitors move between pages

• Which devices and browsers are used

• Whether visitors experience technical difficulties

We use this information to improve our website and services.

Google Analytics may collect technical information and online identifiers associated with website visits.

Analytics cookies are non-essential and will only be placed or accessed after the visitor has provided the necessary consent.

5.3 Functional Cookies

Functional cookies help provide additional website features and remember preferences.

Depending on the features enabled, these may include:

• Remembering display or language preferences

• Supporting interactive website elements

• Remembering selected settings

• Enabling optional third-party features

Where functional cookies are not strictly necessary, we will request consent before using them.

5.4 Marketing and Advertising Cookies

Our website may use marketing or advertising cookies if relevant services are enabled.

These cookies may be used to measure advertising performance, understand interactions with marketing campaigns or support personalised advertising.

We will not use non-essential marketing or advertising cookies without the necessary consent.

If marketing cookies are not in use, this category may not appear in our cookie preference controls.

6. Cookies Used by Our Website and Service Providers

Our website is built using WordPress and Elementor and uses selected third-party services.

The following table describes the types of cookies that may be used.

Not every service listed will necessarily place cookies during every visit.

The specific cookies used may vary depending on the pages visited, features enabled and consent choices made.

Where third-party services use cookies for their own purposes, their privacy and cookie policies may also apply.

7. Google Analytics

We use Google Analytics to help us understand website performance and visitor interactions.

Google Analytics may use cookies such as:

• _ga: Used to distinguish website visitors.

• _ga_XXXXXXXXXX: Used to maintain session information associated with a particular Google Analytics property.

These are examples of cookies commonly associated with Google Analytics 4. The exact cookie names and their duration depend on the configuration in use.

Google Analytics may collect information about website interactions, approximate geographical location, device details and online identifiers.

We use analytics information to understand website performance and identify areas for improvement.

Google Analytics will only use non-essential cookies after the appropriate consent has been provided.

For further information about Google’s handling of information, visit:

https://policies.google.com/privacy

8. Stripe and Online Payments

MMTS accepts online payments through Stripe.

When you make a payment, Stripe may use cookies or similar technologies to support secure payment processing, detect fraud and maintain the security of transactions.

Cookies that are strictly necessary for the payment service you have requested may be used without separate cookie consent.

Any Stripe cookies or technologies used for non-essential purposes will be subject to the applicable consent requirements.

Stripe’s privacy information is available at:

https://stripe.com/gb/privacy

Payments made directly by bank transfer (BACS) do not require Stripe’s online checkout functionality.

9. Managing Your Cookie Preferences

When you first visit our website, you may be presented with a cookie consent banner or preference panel.

Where non-essential cookies are used, you will be able to accept or reject them and, where applicable, select individual cookie categories.

Strictly necessary cookies cannot generally be disabled through our preference panel because they support essential website functions.

You can change or withdraw your consent at any time through our website’s cookie preference controls.

Cookie preferences: [Insert link or button to reopen cookie settings]

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

We will respect your updated preferences for future use of non-essential cookies and take appropriate steps to stop relevant tracking.

10. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings.

Depending on your browser, you may be able to:

• View stored cookies

• Delete existing cookies

• Block some or all cookies

• Restrict third-party cookies

• Receive notifications when cookies are placed

Please note that blocking certain cookies may affect how parts of our website function.

You can find information about managing cookies through your browser’s help or settings section.

11. Third-Party Cookies and External Websites

Some features on our website may be provided by third-party organisations.

These services may use their own cookies or similar technologies, depending on how they are integrated into the website.

Examples may include analytics tools, payment services or embedded content.

We take appropriate steps to ensure that non-essential third-party cookies are not used before the necessary consent has been obtained.

Our website may also contain links to external websites.

Once you leave our website, the privacy and cookie practices of those external websites are governed by their own policies.

We recommend reviewing the relevant policies when visiting third-party websites.

12. How Long Cookies Remain on Your Device

Different cookies remain on your device for different periods.

Some cookies are deleted when you close your browser, while others may remain for a specified period.

The duration depends on the cookie’s purpose and the settings applied by the website or third-party provider.

We aim to ensure that cookies are retained only for an appropriate period.

Details of the specific cookies in use, including their purposes and durations, should be available through our cookie preference system or cookie declaration.

13. Your Privacy and Data Protection Rights

Some cookies and similar technologies may involve the processing of personal information.

Where this happens, your information will be handled in accordance with applicable UK data protection legislation.

Depending on the circumstances, you may have rights relating to access, correction, deletion, restriction of processing, objection and withdrawal of consent.

For further information about how we process personal information and your rights, please read our Privacy Policy.

You can also contact us at info@mmtsglobal.co.uk.

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, the technologies we use or applicable legal requirements.

When changes are made, we will update the date shown at the top of this page.

We encourage visitors to review this policy periodically.

15. Contact Us

If you have any questions about this Cookie Policy or how cookies are used on our website, please contact:

Medical and Mental Trauma Services (MMTS)
A trading name of Henshaws Ltd

Company number: 16664842
Registered office: 25 Culloden Way, Wokingham, England, RG41 3UN
Email: info@mmtsglobal.co.uk
Website: https://mmtsglobal.co.uk

For more information about how we handle personal information, please refer to our Privacy Policy.